Question 1

What kind of wax are your candles made from?

Accepted Answer

Our candles are made from a blend of sunflower and olive. This blend isn't harvested like many soya waxes and is a lot more sustainable. Our wax blend has no genetically modified ingredients whatsoever. This natural blend is clean burning and also enables us to load the perfect amount of fragrance. This is so that it becomes one with your environment and doesn't take over your home. If you prefer a super strong scent, not to worry. We include a special free gift with every candle purchase, no matter how big or small your order. This gift is a wax melt bar divided into 7 pieces Mon-Sun that is made also with a super sustainable wax that is a rapeseed and coconut blend. It enables us to load maximum fragrance to give a super strong hot throw. Just pop one piece into your wax melter and you will not be disappointed. You can select the fragrance when you complete your order. The reason we don't use coconut and rapeseed wax in our candles, it tends to burn a bit faster and pulls away from the glass due to shrinkage. It is the perfect wax for just melting, it holds a super amount of fragrance, so we see it as the perfect edition to compliment your candle, who doesn't like a freebie as well?

Question 2

Are your candles safe?

Accepted Answer

Rest assured, all of the candles we sell have gone through rigorous testing. We test all of our candles multiple times. This is to ensure we have great fragrance throw, fantastic burning quality and most importantly that they are safe! Testing is an ongoing procedure that we do, this is to ensure are products are still performing as they should. We don't cut corners and if you have any questions about our processes then feel free to ask.

Question 3

Can I give you a special bottle to make a bespoke candle?

Accepted Answer

This can be done. Please contact us through are bespoke orders section and we will discuss your options and what you want to achieve. This process can take a while longer because of the testing that will have to be carried out to ensure the product is suitable and also achievable. But yes this is totally possible. If you need more info contact us at info@libertyfenix.com to discuss further.

Question 4

Do the fragrances reflect the drink?

Accepted Answer

Sometimes we will match a fragrance to a certain brand. We are always looking to add new fragrances so there is sure to be a great selection and something for all tastes. If you do have any requests, fragrances or ideas you don't see here, feel free to to send us a message and I'm sure we will be able to do it.

Question 5

Are your products vegan?

Accepted Answer

All of our products are vegan, we choose everything even down to the sticky tab that we use for the wicking process. We do check and research bottle companies regularly to see if they are vegan before advertising our products as vegan. If you ever find a product of ours that is not please contact us immediately and this will be resolved. Mistakes like this can happen as we do acquire a lot of different bottles. All the ingredients Liberty Fenix put into the candle making process are 100% vegan.

Question 6

Is your wax better than soy?

Accepted Answer

We believe our wax is a more sustainable option and the burn quality is as good and slightly longer. The main reasons we come to this conclusion after a lot of research is. A lot of soy waxes are created from soya plants that are made using genetically modified ingredients for better burn quality and ease of use. Our sunflower and olive blend doesn't contain any whatsoever, this makes it a difficult wax to work with, but we believe in sustainability and it's worth the effort. Another reason why we choose our blend is to do with animals. To build soya plantations, land or forests are destroyed and all of the indigenous animals habitats along with it. For us, soy just isn't an option we would ever consider.

Question 7

Do your candles smell strong?

Accepted Answer

Our candles throw fragrance subtly not to overpower the room. We do this as its's a bit of a mixed bag what people actually want. But with every purchase no matter how big or small, we include a free snap bar with each day of the week Mon-Sun. This is made up of a Coconut and rapeseed wax that holds maximum fragrance. This bar retails at £4.00 and comes free with every purchase. We will match the fragrance to your candle purchase, so if you're unhappy with your candle being too subtle, the melt will resolve that instantly, the candle will lighten the mood.

Question 8

Do you offer free delievery?

Accepted Answer

We offer free delivery on all purchases over £50.00. We cap our delivery fee at £4.00 and you will never pay more than this at the checkout.

Question 9

What is your return policy?

Accepted Answer

We don't accept returns, NO JUST KIDDING. We offer a full money back guarantee within 14 days. We just ask you to take a picture of your unused candle and return it in the post. Once received, we will issue a full refund to your payment method registered. If your product is damaged on receipt, the same will apply. We do not cover return postage.

FAQ's

Frequently asked questions